Privacy policy

PRIVACY POLICY

Last Updated: July 21, 2026

This Privacy Policy describes how Arctic Raider, operated by GENC OFISIM LLC, collects, uses, discloses, and otherwise processes personal information when you visit arcticraider.com, purchase our products, create or manage a subscription, contact us, or otherwise interact with our website and related services.

In this Privacy Policy:

  • “Arctic Raider,” “we,” “us,” and “our” refer to GENC OFISIM LLC.

  • “Site” refers to arcticraider.com.

  • “Services” refers to the Site, our online store, products, subscriptions, customer support, marketing activities, and related services.

  • “You” and “your” refer to customers, subscribers, Site visitors, and other individuals whose personal information we process.

Please read this Privacy Policy carefully. By using the Site or Services, you acknowledge that your personal information will be handled as described in this Privacy Policy.

1. ABOUT ARCTIC RAIDER

The Site and Arctic Raider brand are operated by:

GENC OFISIM LLC
7901 4th St N, Ste 300
St. Petersburg, FL 33702
United States

Email: support@arcticraider.com

Arctic Raider currently sells and ships products only within the United States.

2. PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with the Site and Services.

Information You Provide Directly

We may collect information that you submit directly to us, including:

  • Your full name;

  • Email address;

  • Telephone number;

  • Billing address;

  • Shipping address;

  • Account login information;

  • Order details;

  • Subscription selections and preferences;

  • Communications with customer support;

  • Return, refund, cancellation, or replacement requests;

  • Product reviews and other content you submit;

  • Marketing communication preferences; and

  • Any other information you voluntarily provide.

You may choose not to provide certain information. However, doing so may prevent you from placing an order, managing a subscription, receiving support, or using certain features of the Site.

Order and Transaction Information

When you place an order or create a subscription, we may collect:

  • Products viewed or purchased;

  • Order number;

  • Purchase date;

  • Purchase amount;

  • Discount information;

  • Subscription status;

  • Subscription renewal date;

  • Shipping method;

  • Delivery status;

  • Return and refund history;

  • Payment confirmation; and

  • Information related to suspected fraudulent or unauthorized transactions.

Payment Information

Payments are processed through Shopify Payments and other payment methods displayed through Shopify at checkout.

Payment providers may collect payment card details, bank information, billing information, and transaction authentication information.

Complete payment card information is generally processed directly by Shopify and applicable payment providers. We do not generally receive or store complete payment card numbers.

Payment providers process personal information according to their own privacy policies and legal obligations.

Subscription Information

When you purchase a recurring subscription, we collect and process information necessary to:

  • Create and maintain your subscription;

  • Charge your selected payment method every 24 days;

  • Process subscription renewals;

  • Send renewal and order notifications;

  • Allow you to pause, modify, or cancel your subscription;

  • Prevent unauthorized subscription activity; and

  • Provide subscription-related customer support.

Information Collected Automatically

When you visit or interact with the Site, we and our technology providers may automatically collect information such as:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Device identifiers;

  • Approximate location derived from your IP address;

  • Language and time zone;

  • Pages viewed;

  • Links clicked;

  • Products viewed;

  • Products added to or removed from your cart;

  • Checkout activity;

  • Purchase events;

  • Referring website;

  • Date and time of access;

  • Session information; and

  • Information about how you interact with the Site and advertisements.

We may collect this information using cookies, pixels, tags, software development kits, server logs, local storage, and similar technologies.

Information Received from Third Parties

We may receive personal information from third parties that support our business, including:

  • Shopify;

  • Shopify Payments;

  • Payment processors;

  • Subscription management providers;

  • Shipping and fulfillment providers;

  • Fraud prevention providers;

  • Website hosting and security providers;

  • Customer service providers;

  • Advertising and marketing partners, including Meta;

  • Analytics providers; and

  • Social media platforms.

The information received may include contact information, order information, payment confirmation, transaction status, shipping status, advertising interactions, and fraud-risk information.

3. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes.

Providing Products and Services

We use personal information to:

  • Process and fulfill orders;

  • Process payments;

  • Manage customer accounts;

  • Create and manage subscriptions;

  • Process recurring subscription payments;

  • Arrange shipping and delivery;

  • Send order, payment, shipment, subscription, and delivery notifications;

  • Process returns, refunds, cancellations, replacements, and exchanges;

  • Respond to customer questions; and

  • Provide other requested Services.

Subscription Administration

We use personal information to administer subscriptions that renew every 24 days.

This includes processing recurring charges, generating renewal orders, sending subscription-related communications, and processing cancellation or modification requests.

Customer Support and Communications

We may use your contact and order information to:

  • Respond to questions;

  • Investigate missing, damaged, defective, or incorrect products;

  • Verify orders and account ownership;

  • Resolve complaints;

  • Provide updates concerning your order or subscription; and

  • Maintain records of our communications.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

  • Send promotional emails if you have subscribed to them;

  • Recommend products;

  • Measure the effectiveness of advertising;

  • Understand whether an advertisement resulted in a Site visit or purchase;

  • Build or measure advertising audiences;

  • Display advertisements that may be more relevant to you; and

  • Improve our marketing campaigns.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

Even after opting out of promotional emails, we may continue sending non-promotional communications relating to orders, subscriptions, transactions, safety notices, policy changes, and customer support.

Analytics and Site Improvement

We may use information about your interaction with the Site to:

  • Analyze Site traffic;

  • Measure performance;

  • Understand how customers use the Site;

  • Diagnose technical issues;

  • Improve Site navigation;

  • Improve products and Services;

  • Test Site features; and

  • Develop business insights and reports.

Security and Fraud Prevention

We may process personal information to:

  • Verify transactions;

  • Detect fraudulent or unauthorized payments;

  • Protect customer accounts;

  • Prevent abuse of discounts, refunds, or return policies;

  • Detect malicious or unlawful activity;

  • Secure the Site and Services;

  • Investigate security incidents; and

  • Protect our customers, business, service providers, and legal rights.

Legal and Compliance Purposes

We may use personal information to:

  • Comply with applicable laws and regulations;

  • Maintain tax and accounting records;

  • Respond to lawful requests, subpoenas, warrants, or court orders;

  • Enforce our Terms of Sale and other policies;

  • Establish, exercise, or defend legal claims;

  • Conduct investigations; and

  • Meet regulatory, reporting, and recordkeeping requirements.

4. SHOPIFY

Our online store is hosted and supported by Shopify.

Shopify provides infrastructure and services that allow us to operate the Site, process transactions, manage orders, and offer customer account and checkout functionality.

Shopify may collect and process information about your device, browser, Site activity, account, orders, payments, and interactions with Shopify-powered services.

Shopify processes certain information on our behalf as a service provider and may process other information for its own purposes as described in Shopify’s applicable privacy notices and contractual terms.

Depending on our Shopify settings and the features you use, Shopify may connect information about your interaction with Arctic Raider to other Shopify services or features.

5. META PIXEL AND ADVERTISING TECHNOLOGIES

We use or intend to use Meta Pixel and related Meta advertising technologies provided by Meta Platforms.

Meta Pixel may collect information about your browser, device, IP address, Site activity, advertising interactions, and events such as:

  • Visiting the Site;

  • Viewing a product;

  • Adding a product to the cart;

  • Beginning checkout; and

  • Completing a purchase.

We may use this information to:

  • Measure advertising performance;

  • Understand how customers respond to advertisements;

  • Attribute purchases or other actions to advertising campaigns;

  • Create advertising audiences;

  • Exclude existing customers from certain campaigns;

  • Retarget Site visitors; and

  • Display more relevant advertisements.

Meta may combine information received through Meta Pixel with information associated with Facebook, Instagram, or other Meta products, subject to Meta’s own terms and privacy practices.

Depending on the applicable state privacy law, disclosure of personal information through advertising pixels and similar technologies may be considered:

  • A “sale” of personal information;

  • “Sharing” of personal information;

  • Processing for targeted advertising; or

  • Cross-context behavioral advertising.

We do not sell personal information to third parties in exchange for direct monetary payment. However, certain advertising-related disclosures may legally be treated as a sale or sharing even when no money is exchanged.

You may opt out of qualifying advertising-related disclosure as described in the “Your Privacy Rights” section below.

6. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to operate, secure, understand, and improve the Site.

Necessary Cookies

Necessary cookies support features such as:

  • Shopping cart functionality;

  • Checkout;

  • Payment processing;

  • Account login;

  • Subscription management;

  • Security;

  • Fraud prevention; and

  • Remembering privacy preferences.

Disabling necessary cookies may prevent parts of the Site from functioning properly.

Analytics Cookies

Analytics cookies help us understand Site traffic, performance, and customer interaction.

These technologies may collect information about pages viewed, time spent on the Site, clicks, browser type, device type, and referring pages.

Advertising Cookies and Pixels

Advertising technologies, including Meta Pixel, may be used to measure advertisements, create audiences, and support targeted advertising.

Depending on your location and applicable law, you may be able to control non-essential cookies through a cookie banner, browser settings, a privacy choices page, or an opt-out preference signal.

Browser Controls

Most browsers allow you to block, reject, or delete cookies through browser settings.

Blocking cookies may affect Site functionality, checkout, customer accounts, subscriptions, and saved preferences.

Traditional “Do Not Track” browser signals do not have a single universally accepted technical or legal standard. We may therefore not respond to traditional Do Not Track signals.

Where required by applicable law, we process supported opt-out preference signals, including Global Privacy Control, as a request to opt out of qualifying sale, sharing, or targeted advertising for the browser or device sending the signal.

7. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to the following categories of recipients.

Shopify and Payment Providers

We disclose information to Shopify, Shopify Payments, banks, card networks, and other payment providers to operate the Site, complete payments, prevent fraud, and administer orders and subscriptions.

Shipping and Fulfillment Providers

We disclose names, addresses, telephone numbers, email addresses, and order details to shipping carriers, warehouses, manufacturers, and fulfillment providers as necessary to prepare and deliver orders.

Subscription Service Providers

We may disclose customer, transaction, and subscription information to service providers that help us create, charge, manage, pause, modify, or cancel recurring subscriptions.

Advertising and Marketing Partners

We may disclose device information, identifiers, Site activity, commercial information, advertising interactions, and purchase events to advertising partners, including Meta.

These disclosures may support advertising measurement, audience creation, campaign attribution, retargeting, and targeted advertising.

Technology and Professional Service Providers

We may disclose personal information to providers that assist with:

  • Website hosting;

  • Data storage;

  • Cybersecurity;

  • Fraud prevention;

  • Analytics;

  • Customer support;

  • Email delivery;

  • Accounting;

  • Legal services;

  • Insurance; and

  • Business operations.

These providers may use personal information only as permitted by their agreements with us and applicable law.

Business Transfers

We may disclose personal information in connection with a proposed or completed merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or transfer of all or part of our business.

Legal and Safety Disclosures

We may disclose personal information where we reasonably believe disclosure is necessary to:

  • Comply with applicable law;

  • Respond to a lawful government request;

  • Comply with a subpoena, court order, or legal proceeding;

  • Investigate fraud or illegal activity;

  • Enforce our agreements;

  • Protect our legal rights;

  • Protect the safety of customers or others; or

  • Prevent harm or security incidents.

At Your Direction

We may disclose personal information when you direct us to do so, request an integration, use a social media feature, or otherwise provide consent.

8. SALE, SHARING, AND TARGETED ADVERTISING DISCLOSURES

We do not sell personal information in exchange for money.

However, depending on how applicable privacy law defines “sale,” “sharing,” or “targeted advertising,” our use of Meta Pixel, Shopify advertising functionality, and similar technologies may involve the sale or sharing of personal information.

During the preceding 12 months, or once these technologies are activated, the categories of personal information that may be disclosed for targeted advertising include:

  • Identifiers, such as IP address, cookie identifiers, device identifiers, and email-derived identifiers where supported;

  • Commercial information, such as products viewed, products added to the cart, purchases, and subscription interactions;

  • Internet or electronic network activity, such as Site browsing and advertisement interactions; and

  • Approximate location derived from IP address.

These categories may be disclosed to:

  • Advertising networks;

  • Social media platforms;

  • Data analytics providers;

  • Shopify and Shopify advertising services; and

  • Meta Platforms and related companies.

We do not knowingly sell or share the personal information of individuals under 16 years of age for targeted advertising.

9. USER-GENERATED CONTENT

The Site may allow you to submit product reviews, ratings, photographs, comments, testimonials, or other content.

Content submitted to a public area of the Site may be visible to other customers and members of the public.

Do not include sensitive personal information, health information, financial information, or other confidential information in publicly available reviews or content.

We cannot control how other individuals use information that you voluntarily make public.

10. THIRD-PARTY WEBSITES AND SERVICES

The Site may contain links to websites, services, payment options, social media platforms, or content operated by third parties.

We do not control the privacy, security, accuracy, or content practices of third parties.

When you leave the Site or use a third-party service, the third party’s privacy policy and terms apply.

The inclusion of a third-party link does not necessarily mean that we endorse or control that third party.

11. CHILDREN’S PRIVACY

The Site and Services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13.

Products sold through the Site are intended to be purchased only by individuals who are at least 18 years old or who have reached the legal age necessary to enter into a binding contract.

If you are a parent or legal guardian and believe that a child has provided personal information to us, contact us at support@arcticraider.com.

If we learn that we collected personal information from a child in violation of applicable law, we will take reasonable steps to delete it.

12. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

However, no website, online transmission, storage system, or security measure is completely secure.

We cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and should not share passwords or account access information with other people.

Contact us promptly if you believe your account or personal information has been compromised.

13. DATA RETENTION

We retain personal information for as long as reasonably necessary to:

  • Provide the Services;

  • Complete and document transactions;

  • Maintain customer accounts and subscriptions;

  • Process returns and refunds;

  • Provide customer support;

  • Prevent fraud and abuse;

  • Meet accounting, tax, and legal obligations;

  • Resolve disputes;

  • Enforce agreements; and

  • Protect our legal rights.

The retention period depends on the type of information, the purpose for which it was collected, the nature of our relationship with you, and applicable legal requirements.

When personal information is no longer reasonably necessary, we may delete, anonymize, or aggregate it, subject to legal and operational requirements.

14. INTERNATIONAL DATA PROCESSING

Arctic Raider currently sells products only within the United States.

However, Shopify and other service providers may process, store, or access personal information from locations outside your state or outside the United States.

Where required, we and our service providers use appropriate contractual, technical, and organizational safeguards for cross-border data processing.

15. YOUR PRIVACY RIGHTS

Depending on your state of residence and applicable law, you may have some or all of the following rights:

  • The right to confirm whether we process your personal information;

  • The right to access personal information we maintain about you;

  • The right to receive information about the categories of personal information we collect;

  • The right to receive information about the purposes for which personal information is used;

  • The right to learn the categories of third parties to which personal information is disclosed;

  • The right to correct inaccurate personal information;

  • The right to request deletion of personal information;

  • The right to obtain a portable copy of certain personal information;

  • The right to opt out of the sale of personal information;

  • The right to opt out of sharing for cross-context behavioral advertising;

  • The right to opt out of targeted advertising;

  • The right to opt out of certain automated profiling;

  • The right to limit certain uses of sensitive personal information;

  • The right to withdraw consent where processing is based on consent;

  • The right to appeal the denial of a privacy request; and

  • The right not to be discriminated against for exercising a privacy right.

These rights are not absolute. We may deny or limit a request where permitted by law, including where information must be retained to complete a transaction, prevent fraud, comply with law, maintain legal claims, or protect the rights and safety of others.

16. HOW TO EXERCISE YOUR PRIVACY RIGHTS

You may submit a privacy request by emailing:

support@arcticraider.com

Use the subject line:

PRIVACY REQUEST

Please describe the right you wish to exercise and provide sufficient information for us to identify the relevant account, order, or personal information.

Where available, you may also use the “Your Privacy Choices” or data sharing opt-out link displayed on the Site.

Verification

We may need to verify your identity before completing a request.

Verification may require information such as:

  • Your name;

  • Email address;

  • Order number;

  • Shipping address; or

  • Other information reasonably necessary to match you with our records.

We will use verification information only to process and protect the privacy request, except where otherwise permitted by law.

Authorized Agents

Where permitted by law, you may designate an authorized agent to submit a request on your behalf.

We may require proof that you authorized the agent to act for you and may ask you to verify your identity directly.

Appeals

If we deny a request and applicable law provides a right to appeal, you may appeal by replying to our decision or emailing support@arcticraider.com with the subject line:

PRIVACY REQUEST APPEAL

Explain why you believe the decision should be reconsidered.

Non-Discrimination

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Exercising a privacy right will not result in denial of products, different product quality, or unlawful differences in prices or services.

17. OPTING OUT OF SALE, SHARING, OR TARGETED ADVERTISING

You may request to opt out of qualifying sale, sharing, or processing for targeted advertising by:

  • Using any “Your Privacy Choices” or data sharing opt-out link available in the Site footer;

  • Sending an email to support@arcticraider.com with the subject line “OPT-OUT REQUEST”; or

  • Using a supported browser-based opt-out preference signal such as Global Privacy Control.

An opt-out request generally applies to the browser, device, account, or personal information that we can reasonably associate with the request.

You may need to repeat the opt-out request if you use another browser or device, clear your cookies, or are not logged into your account.

Opting out of targeted advertising does not mean that you will stop seeing all advertisements. You may continue to see advertisements that are not based on cross-site activity or personalized audience data.

18. CALIFORNIA PRIVACY DISCLOSURES

This section applies to California residents to the extent the California Consumer Privacy Act, as amended, applies to our processing activities.

Categories of Personal Information

During the preceding 12 months, we may have collected the following categories of personal information:

  • Identifiers;

  • Customer records and contact information;

  • Commercial information;

  • Internet or electronic network activity;

  • Approximate geolocation information;

  • Account and authentication information;

  • Customer service communications; and

  • Inferences derived from Site activity for advertising or marketing purposes.

Sources of Personal Information

We collect personal information:

  • Directly from you;

  • Automatically through the Site;

  • From Shopify;

  • From payment providers;

  • From shipping and fulfillment providers;

  • From subscription providers;

  • From fraud prevention providers;

  • From analytics providers; and

  • From advertising partners, including Meta.

Business and Commercial Purposes

We use these categories of personal information to:

  • Provide products and Services;

  • Process orders and payments;

  • Administer subscriptions;

  • Deliver products;

  • Provide customer support;

  • Process returns and refunds;

  • Secure the Site;

  • Prevent fraud;

  • Conduct analytics;

  • Advertise and market products;

  • Comply with legal obligations; and

  • Establish or defend legal claims.

Categories Disclosed for Business Purposes

We may disclose identifiers, customer records, commercial information, internet activity, approximate geolocation, and transaction information to:

  • Shopify;

  • Payment processors;

  • Shipping and fulfillment providers;

  • Subscription providers;

  • Customer support providers;

  • Technology and security providers;

  • Analytics providers;

  • Professional advisers; and

  • Government or legal authorities where required.

Categories Sold or Shared

We do not sell personal information for monetary payment.

Our use of Meta Pixel, Shopify advertising functionality, and related advertising technologies may be considered a sale or sharing under California law.

The categories that may be sold or shared for cross-context behavioral advertising include:

  • Identifiers;

  • Commercial information;

  • Internet or electronic network activity; and

  • Approximate geolocation information.

The recipients may include advertising networks, analytics providers, Shopify, Meta Platforms, and social media platforms.

Sensitive Personal Information

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

Payment credentials are generally processed by Shopify and applicable payment providers rather than stored directly by us.

California Rights

Subject to applicable exceptions, California residents may have the right to:

  • Know the categories and specific pieces of personal information collected;

  • Know the categories of sources, purposes, and recipients;

  • Delete personal information;

  • Correct inaccurate personal information;

  • Opt out of sale or sharing;

  • Limit certain use or disclosure of sensitive personal information; and

  • Receive equal treatment when exercising privacy rights.

Requests may be submitted using the methods described in this Privacy Policy.

19. COMMUNICATION PREFERENCES

You may unsubscribe from promotional email communications by clicking the unsubscribe link included in the message.

Your decision to unsubscribe from marketing communications does not prevent us from sending transactional or service-related communications, including:

  • Order confirmations;

  • Payment confirmations;

  • Subscription notices;

  • Shipping notifications;

  • Return and refund updates;

  • Security notices;

  • Customer support responses; and

  • Legally required communications.

20. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in:

  • Our products or Services;

  • Our technology providers;

  • Our advertising practices;

  • Applicable law;

  • Our business operations; or

  • Other legal, regulatory, security, or operational requirements.

When we update this Privacy Policy, we will revise the “Last Updated” date.

Where required by law, we may provide additional notice through the Site, email, account notification, or another appropriate method.

Your continued use of the Site after an updated Privacy Policy becomes effective signifies acknowledgment of the updated policy, subject to any consent requirements imposed by law.

21. COMPLAINTS

If you have a complaint concerning our handling of personal information, contact us at:

support@arcticraider.com

Please include enough information for us to understand and investigate the complaint.

If applicable law allows you to appeal our response or submit a complaint to a state attorney general or another privacy regulator, you may do so.

22. CONTACT US

For questions, privacy requests, complaints, or concerns regarding this Privacy Policy or our privacy practices, contact:

Arctic Raider / GENC OFISIM LLC

Email: support@arcticraider.com

Mailing address:

7901 4th St N, Ste 300
St. Petersburg, FL 33702
United States