Shipping policy

SHIPPING POLICY

Last Updated: July 21, 2026

This Shipping Policy explains how Arctic Raider, operated by GENC OFISIM LLC, processes and ships orders placed through arcticraider.com.

By placing an order through our website, you agree to the terms described in this Shipping Policy.

1. Shipping Area

Arctic Raider currently ships orders only to eligible addresses within the United States.

We do not currently offer international shipping.

Orders submitted with a delivery address outside the United States may be rejected or canceled.

2. Order Processing

Orders are prepared for shipment after payment has been successfully authorized and the order has passed any applicable verification or fraud-prevention checks.

Order processing times may vary depending on:

  • Product availability;

  • Order volume;

  • Payment verification;

  • Fulfillment center operations;

  • Weekends and public holidays;

  • Severe weather;

  • Carrier disruptions; or

  • Other circumstances outside our reasonable control.

Available processing information will be displayed at checkout, on the relevant product page, in your order confirmation, or through subsequent order communications when applicable.

An order confirmation email does not mean that the order has already been shipped.

3. Shipping Methods and Charges

Available shipping methods and applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping charges may depend on:

  • Delivery address;

  • Selected shipping method;

  • Order size;

  • Order weight;

  • Product type;

  • Carrier rates; and

  • Available promotions.

Customers are responsible for reviewing and approving all shipping charges before completing checkout.

Shipping charges are generally non-refundable except where:

  • We sent an incorrect product;

  • The product arrived damaged or defective;

  • We canceled the order before shipment;

  • We expressly agree otherwise; or

  • Applicable law requires otherwise.

4. Estimated Delivery

Any delivery dates or delivery windows displayed on the Site, at checkout, in an order confirmation, or in tracking information are estimates only.

Delivery estimates are not guaranteed.

Actual delivery may be affected by:

  • Carrier delays;

  • Severe weather;

  • Natural disasters;

  • Holiday shipping volume;

  • Labor disruptions;

  • Transportation interruptions;

  • Government action;

  • Incorrect or incomplete delivery information;

  • Access restrictions at the delivery address; or

  • Other events outside our reasonable control.

Arctic Raider is not responsible for delays caused by shipping carriers or circumstances outside our reasonable control.

5. Shipment Confirmation and Tracking

When tracking information is available, it may be sent to the email address or telephone number provided during checkout.

Tracking information may take additional time to become active after the shipping label is created.

A shipping label being created does not always mean that the carrier has already received or scanned the package.

Customers are responsible for monitoring tracking updates and ensuring that someone can receive the package when necessary.

6. Accurate Shipping Information

Customers are responsible for providing a complete and accurate shipping address during checkout.

Before placing your order, confirm that the following information is correct:

  • Recipient’s full name;

  • Street address;

  • Apartment, suite, or unit number;

  • City;

  • State;

  • ZIP code;

  • Email address; and

  • Telephone number, where provided.

Arctic Raider is not responsible for delivery problems caused by incorrect, incomplete, outdated, or undeliverable information supplied by the customer.

7. Address Changes

To request a shipping address change, contact us immediately at:

support@arcticraider.com

Include your full name, order number, original address, and corrected address.

We may update the address only if the order has not yet been processed, shipped, or transferred to the carrier.

Once an order has been shipped or transferred to the carrier, we cannot guarantee that the delivery address can be changed.

Customers may need to contact the carrier directly regarding available delivery-management options.

8. Order Cancellations

You may request cancellation before an order has been shipped or transferred to the shipping carrier.

To request cancellation, email:

support@arcticraider.com

Include your full name, email address, and order number.

If the order has not yet been shipped, we will cancel it and issue a refund to the original payment method.

Once the order has been shipped or transferred to the carrier, it cannot be canceled.

After delivery, an eligible unopened and unused product may be returned according to our Refund and Return Policy.

Because orders may be processed quickly, cancellation requests should be submitted as soon as possible.

9. Subscription Shipments

Arctic Raider subscriptions renew every 24 days until canceled.

Each successful subscription renewal creates a new order that will be processed and shipped to the address associated with the subscription.

Customers are responsible for keeping their subscription shipping address and payment information current.

To prevent the next subscription order from being charged and processed, the subscription must be canceled before the next scheduled billing date.

If a subscription renewal has already been charged but the order has not yet shipped, you may request cancellation by contacting:

support@arcticraider.com

Once a subscription order has been shipped, it cannot be canceled.

10. Delayed Shipments

If your shipment is delayed, first review the carrier’s tracking information for updates.

Tracking information may occasionally show limited movement while the package is still in transit.

Contact us at support@arcticraider.com if:

  • The tracking information has not updated for an extended period;

  • The package has passed the available estimated delivery date;

  • The carrier reports a delivery problem; or

  • You believe the shipment may be lost.

We will review the available tracking information and, where appropriate, contact the carrier or fulfillment provider.

Submitting a delay report does not automatically guarantee a refund or replacement. Each case will be reviewed based on the tracking information, carrier findings, delivery records, and applicable law.

11. Lost Packages

If tracking information indicates that a package may have been lost in transit, contact us at:

support@arcticraider.com

Include:

  • Your full name;

  • Order number;

  • Delivery address; and

  • Relevant tracking information.

We may require the carrier to complete an investigation before issuing a replacement or refund.

Depending on the result of the investigation, we may provide:

  • A replacement shipment;

  • A refund to the original payment method; or

  • Another appropriate resolution.

12. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, you should:

  1. Check the delivery location and surrounding area;

  2. Ask members of your household;

  3. Check with neighbors, building staff, or reception;

  4. Review any delivery photograph or carrier notification; and

  5. Contact the shipping carrier.

You should also notify us promptly at:

support@arcticraider.com

A package marked as delivered by the carrier is not automatically considered lost.

We may request additional information and may require a carrier investigation before determining whether a refund or replacement is appropriate.

Arctic Raider is not responsible for packages stolen or lost after confirmed delivery, except where applicable law requires otherwise or where the carrier investigation establishes a shipping error.

13. Damaged Packages

If your package arrives visibly damaged, photograph the package before opening it where reasonably possible.

After opening the package, photograph:

  • The shipping box or mailer;

  • The shipping label;

  • The internal packaging;

  • The affected product;

  • The product label; and

  • The damage or defect.

Contact us as soon as possible at:

support@arcticraider.com

After reviewing the claim, we may provide:

  • A replacement at no additional cost;

  • A prepaid return shipping label;

  • A refund to the original payment method; or

  • Another appropriate resolution.

Customers will not be responsible for return shipping costs for approved claims involving products that arrived damaged, defective, or incorrect.

14. Incorrect Products

If you receive a product different from the product listed in your order confirmation, contact:

support@arcticraider.com

Provide your order number and clear photographs of the product and shipping label.

For an approved incorrect-product claim, we may provide a replacement, refund, or prepaid return shipping label at no additional cost to you.

Do not use or open an incorrect product unless instructed otherwise by customer support.

15. Refused Packages

Refusing a shipment does not automatically cancel the order or guarantee a full refund.

If a package is refused without prior authorization, we may wait until it is returned to the appropriate fulfillment location before processing any refund.

Where permitted by law, original shipping, return shipping, carrier, and handling charges may be deducted from the refund if the refusal was not caused by an error by Arctic Raider.

If the package is visibly damaged, contact us before refusing it where reasonably possible.

16. Undeliverable and Returned Packages

A package may be returned as undeliverable because of:

  • An incorrect or incomplete address;

  • A missing apartment or unit number;

  • An invalid ZIP code;

  • Repeated failed delivery attempts;

  • Failure to collect the package;

  • Recipient refusal;

  • Restricted access to the delivery location; or

  • Another carrier-related delivery issue.

If a package is returned for a reason not caused by Arctic Raider, the customer may be responsible for applicable original shipping, return shipping, reshipment, carrier, and handling costs.

We may offer, depending on the circumstances:

  • Reshipment after applicable costs are paid;

  • A refund of the eligible product price, less applicable costs; or

  • Another reasonable resolution.

17. Shipping Restrictions

We reserve the right to refuse or cancel shipment to an address where:

  • The carrier does not provide service;

  • Delivery is prohibited or restricted;

  • The address cannot be verified;

  • Fraud or unauthorized activity is suspected;

  • The order violates our Terms of Sale;

  • The product cannot legally be shipped to the destination; or

  • Fulfillment is not reasonably possible.

If we cancel an order before shipment, we will refund the amount collected for the canceled products to the original payment method.

18. Risk of Loss

To the fullest extent permitted by applicable law, responsibility for the shipment transfers according to the applicable carrier terms and consumer protection laws.

Nothing in this Shipping Policy limits any legal rights that cannot be waived.

We will reasonably assist customers with legitimate carrier claims involving lost, damaged, defective, or incorrectly delivered shipments.

19. Force Majeure

Arctic Raider will not be responsible for shipping delays or failures caused by events outside our reasonable control, including:

  • Natural disasters;

  • Severe weather;

  • Fire or flooding;

  • War or civil unrest;

  • Government actions;

  • Pandemics or public health emergencies;

  • Labor disputes;

  • Carrier interruptions;

  • Transportation disruptions;

  • Supply shortages;

  • Utility failures;

  • Cybersecurity incidents; or

  • Fulfillment center disruptions.

20. Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes in our shipping providers, fulfillment practices, business operations, or legal obligations.

The updated version will be posted on the Site with a revised “Last Updated” date.

Changes will generally apply to orders placed after the updated policy is posted, except where applicable law requires otherwise.

21. Contact Us

For questions about shipping, tracking, delivery, damaged packages, lost packages, address changes, or order cancellations, contact:

Arctic Raider / GENC OFISIM LLC

Email: support@arcticraider.com

Mailing address:

7901 4th St N, Ste 300
St. Petersburg, FL 33702
United States