REFUND AND RETURN POLICY

Last Updated: July 21, 2026

At Arctic Raider, we want you to be satisfied with your purchase. This Refund and Return Policy explains the conditions for order cancellations, returns, refunds, and subscription orders.

1. Thirty-Day Return Policy

You may request a return within 30 days from the date your order is delivered.

To be eligible for a return, the product must be:

• Unopened;

• Unused;

• In its original sealed condition;

• In its original packaging; and

• Accompanied by valid proof of purchase.

For health, hygiene, safety, and quality-control reasons, opened, used, or unsealed dietary supplement products cannot be returned or refunded, except when the product arrived damaged, defective, or incorrect.

Return requests submitted more than 30 days after delivery will not be accepted unless required by applicable law.

This return policy applies to eligible one-time purchases and subscription orders.

2. Requesting a Return

To request a return, contact us at:

support@arcticraider.com

Please include:

• Your full name;

• Your order number;

• The email address used for the purchase;

• The product you wish to return;

• The reason for the return; and

• Photographs if the product is damaged, defective, or incorrect.

Do not send a product back before receiving return authorization and return instructions from us.

Products returned without prior authorization or sent to an unauthorized address may not be accepted or refunded.

3. Return Shipping Costs

For ordinary returns, including change-of-mind returns, the customer is responsible for all return shipping costs.

Original shipping charges are non-refundable unless:

• The wrong product was sent;

• The product arrived damaged or defective;

• We expressly agree otherwise; or

• Applicable law requires otherwise.

We recommend using a trackable shipping service. Arctic Raider is not responsible for return packages that are lost, delayed, or damaged before reaching the authorized return destination.

4. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or contains the wrong product, contact us as soon as possible at:

support@arcticraider.com

Please provide your order number and clear photographs of:

• The product;

• The product label;

• The damage or defect;

• The shipping packaging; and

• The shipping label, where relevant.

After reviewing and approving the claim, we may provide:

• A replacement at no additional cost;

• A prepaid return shipping label;

• A refund to the original payment method; or

• Another appropriate resolution.

Customers will not be responsible for return shipping costs for approved damaged, defective, or incorrect product claims.

We may require the affected product to be returned before issuing a replacement or refund.

5. Refund Processing

Once an authorized return is received, we will inspect the product to confirm that it meets the eligibility requirements.

If approved, the refund will be issued to the original payment method used for the purchase.

Refunds may include the purchase price of the approved returned product, less any non-refundable shipping or return shipping charges where applicable.

After we issue the refund, your bank, card issuer, or payment provider may require additional time to display the refund in your account.

We are not responsible for processing delays caused by banks, card issuers, Shopify Payments, or other payment providers.

6. Non-Returnable Products

We cannot accept returns or issue refunds for:

• Opened products;

• Used products;

• Products with broken or removed safety seals;

• Products not in their original packaging;

• Products damaged after delivery;

• Returns requested more than 30 days after delivery;

• Products purchased from unauthorized third-party sellers;

• Products that do not match the original order;

• Unauthorized returns; or

• Orders involving suspected fraud, abuse, or misuse of this policy.

These restrictions do not apply where the product arrived damaged, defective, or incorrect, or where applicable law requires otherwise.

7. Order Cancellations

You may request cancellation of an order before it has been shipped or transferred to the shipping carrier.

To request cancellation, contact:

support@arcticraider.com

Include your full name, email address, and order number.

If the order has not yet been shipped, we will cancel it and issue a refund to the original payment method.

Once an order has been shipped or transferred to the carrier, it can no longer be canceled. You may request a return after delivery, provided that the product meets the return eligibility requirements described in this policy.

Because orders may be processed quickly, cancellation requests should be submitted as soon as possible.

8. Subscription Cancellations

Arctic Raider subscriptions automatically renew and are charged every 24 days until canceled.

You may cancel your subscription at any time through the available subscription management system or by contacting:

support@arcticraider.com

To prevent the next recurring charge, the subscription must be canceled before the next scheduled billing date.

Canceling your subscription stops future renewals. It does not automatically cancel an order that has already been charged.

If a subscription renewal has already been charged but the order has not yet been shipped, you may request cancellation and a refund.

Once a subscription order has been shipped, it cannot be canceled. However, it may be returned within 30 days after delivery if the product remains unopened, unused, sealed, and otherwise eligible under this policy.

9. Refused and Undeliverable Packages

Refusing a delivery does not automatically qualify the order for a refund.

A refund may be processed only after the package is returned to and received by the appropriate fulfillment location.

If a package is returned because of:

• An incorrect or incomplete address;

• A failed delivery attempt;

• Customer refusal;

• Failure to collect the package; or

• Another reason not caused by Arctic Raider,

we may deduct applicable original shipping, return shipping, carrier, and handling charges from the refund where permitted by law.

10. Duplicate Orders

Customers are responsible for reviewing their cart and order details before completing checkout.

If you accidentally place a duplicate order, contact us immediately.

A duplicate order may be canceled only if it has not yet been shipped. Once shipped, it will be subject to the standard return requirements in this policy.

11. Policy Abuse

We reserve the right to reject a return, refund, replacement, or cancellation request where we reasonably identify:

• Fraudulent activity;

• Repeated or excessive return abuse;

• False damage claims;

• Product tampering;

• Unauthorized resale;

• Misuse of subscription promotions; or

• Other manipulation of this policy.

Nothing in this section limits any consumer rights that cannot legally be waived.

12. Contact Us

For questions about returns, refunds, order cancellations, damaged products, or subscription cancellations, contact:

Arctic Raider / GENC OFISIM LLC

Email: support@arcticraider.com

Mailing address:

7901 4th St N, Ste 300
St. Petersburg, FL 33702
United States