TERMS OF SALE

Last Updated: July 21, 2026

1. IMPORTANT NOTICE

THIS DOCUMENT CONTAINS IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MAY APPLY TO YOUR PURCHASE.

PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING AN ORDER.

THESE TERMS INCLUDE A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER. EXCEPT FOR CERTAIN CLAIMS DESCRIBED BELOW, DISPUTES MUST BE RESOLVED THROUGH INDIVIDUAL ARBITRATION RATHER THAN A COURT OR JURY TRIAL, UNLESS YOU TIMELY OPT OUT OF ARBITRATION.

BY PLACING AN ORDER THROUGH ARCTICRAIDER.COM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THESE TERMS OF SALE.

2. ABOUT US AND APPLICATION OF THESE TERMS

These Terms of Sale, referred to as the “Terms,” govern the purchase of products and subscriptions through arcticraider.com, referred to as the “Site.”

The Site and the Arctic Raider brand are operated by:

GENC OFISIM LLC
7901 4th St N, Ste 300
St. Petersburg, FL 33702
United States

In these Terms, “Arctic Raider,” “we,” “us,” and “our” refer to GENC OFISIM LLC. “Customer,” “you,” and “your” refer to the person purchasing or attempting to purchase products through the Site.

We may update these Terms periodically for operational, commercial, legal, or regulatory reasons. The most recent version will be posted on the Site with an updated “Last Updated” date. Changes will apply to orders placed after the updated Terms are posted, except where applicable law requires otherwise.

3. ELIGIBILITY AND UNITED STATES SALES

You may purchase products through the Site only if:

1. You are at least 18 years old or have reached the legal age required to enter into a binding contract in your state;

2. You are legally capable of entering into a binding agreement;

3. You provide accurate and complete billing, shipping, and contact information;

4. You are purchasing products for lawful personal or household use; and

5. You are not prohibited from purchasing or using the products under applicable law.

Arctic Raider currently accepts and fulfills orders only within the United States.

We do not knowingly sell products to individuals under 18 years of age.

4. DIETARY SUPPLEMENT AND HEALTH DISCLAIMER

Products sold through the Site may be dietary supplements and are not medicines or substitutes for professional medical advice, diagnosis, or treatment.

You should consult a qualified healthcare professional before using a dietary supplement, particularly if you:

• Are pregnant or nursing;

• Have an existing medical condition;

• Are taking prescription or over-the-counter medications;

• Have allergies or sensitivities;

• Are scheduled for surgery; or

• Have concerns about whether a product is appropriate for you.

Always read and follow the product label, ingredient list, suggested use instructions, and warnings.

Discontinue use and seek appropriate medical advice if you experience an adverse reaction.

These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.

Individual experiences and results may vary. Testimonials, customer reviews, examples, and other user experiences displayed on the Site do not guarantee that you will achieve the same or similar results.

5. ORDER ACCEPTANCE

Your submission of an order constitutes an offer to purchase the products listed in your order under these Terms.

After you place an order, we may send you an order confirmation email containing your order number and purchase details. An automated order confirmation does not guarantee that the order has been accepted or will be fulfilled.

We reserve the right to accept, reject, limit, or cancel an order for reasons including:

• Product unavailability;

• Suspected fraud or unauthorized payment activity;

• Incorrect billing or shipping information;

• Pricing, description, or technical errors;

• Orders that appear to be intended for resale;

• Violation of these Terms;

• Shipping restrictions; or

• Other legitimate operational or legal reasons.

If we cancel an order after payment has been collected, we will refund the amount collected for the canceled products to the original payment method.

6. CUSTOMER ORDER CANCELLATIONS

You may request cancellation of an order before the order has been shipped or transferred to the shipping carrier.

To request cancellation, contact:

support@arcticraider.com

Please include your name, email address, and order number.

If the order has not yet been shipped or transferred to the carrier, we will cancel the order and issue a refund to the original payment method.

Once an order has been shipped or transferred to the carrier, it can no longer be canceled. You may instead request a return in accordance with the return conditions stated in these Terms.

Because orders may be processed quickly, customers should submit cancellation requests as soon as possible.

7. PRICES, TAXES, AND PAYMENT

Prices displayed on the Site are stated in United States dollars unless otherwise indicated.

Product prices may change at any time without prior notice. Price changes will not affect one-time orders that have already been accepted. Subscription price changes will be handled as described in the Subscription section below.

Displayed product prices may not include applicable sales taxes, shipping charges, or other charges. Any applicable amounts will be displayed during checkout before you complete your purchase.

Payments are processed through Shopify Payments and other payment methods made available through Shopify or displayed at checkout.

By submitting payment information, you represent and warrant that:

1. The information you provide is accurate and complete;

2. You are authorized to use the selected payment method;

3. You authorize us and our payment providers to charge the total amount shown at checkout; and

4. You will pay all authorized charges, including applicable taxes and shipping costs.

We do not guarantee that every payment method will be available for every customer or transaction.

We reserve the right to correct pricing, typographical, technical, or product description errors. If an error affects your order, we may contact you for instructions or cancel and refund the affected order.

8. SUBSCRIPTIONS AND AUTOMATIC RENEWAL

Automatic renewal

When you select a subscription purchase, you authorize Arctic Raider and its payment providers to automatically charge your selected payment method and create a new subscription order every 24 days.

Your first payment will be charged when you place the initial subscription order. Subsequent subscription payments will normally be charged every 24 days unless you cancel the subscription.

Your subscription will continue automatically until canceled.

Before completing a subscription purchase, the price, renewal frequency, and applicable subscription terms will be displayed at checkout or on the relevant product page.

Authorization to charge

By purchasing a subscription, you expressly authorize us to charge the payment method associated with your subscription every 24 days for:

• The price of the subscription product;

• Applicable taxes;

• Shipping charges displayed or disclosed for the subscription; and

• Any other amount clearly disclosed before purchase.

Canceling a subscription

You may cancel your subscription at any time without a cancellation fee.

You may cancel through the subscription management link available in your customer account, subscription emails, or other subscription management interface provided through the Site.

You may also request cancellation by emailing:

support@arcticraider.com

Include your name, account email address, and subscription or order information.

To prevent the next automatic charge, the cancellation must be completed before the next scheduled billing date.

Canceling a subscription stops future renewals. It does not automatically cancel an order that has already been charged and shipped.

Renewed but unshipped subscription orders

If a subscription renewal has already been charged but the renewed order has not yet been shipped or transferred to the carrier, you may contact us to cancel that order.

If the order has not been shipped, we will cancel it and refund the applicable charge to the original payment method.

If the renewed order has already been shipped, it cannot be canceled. However, it may be returned under the standard return requirements below, provided that it remains unopened, unused, sealed, and otherwise eligible for return.

Failed payments

If a subscription payment cannot be processed, we or our payment providers may retry the payment method, request updated payment information, pause fulfillment, or cancel the subscription.

Subscription price changes

We may change subscription prices in the future.

When legally required, we will provide notice before a new price applies to an upcoming subscription renewal. Continued participation in the subscription after the effective date of the new price may constitute acceptance of that price, subject to applicable law and any additional consent requirements.

You may cancel your subscription before the new price takes effect.

9. SHIPPING AND DELIVERY

We currently ship only to eligible addresses within the United States.

Available shipping methods, shipping charges, and any available estimated delivery information will be displayed during checkout or communicated in the order confirmation.

Shipping and delivery dates are estimates only and are not guaranteed.

Delivery may be affected by circumstances outside our reasonable control, including:

• Carrier delays;

• Weather;

• Natural disasters;

• Holiday volume;

• Labor disputes;

• Supply interruptions;

• Incorrect or incomplete addresses;

• Government action; or

• Other transportation or operational disruptions.

We are not responsible for delays caused by shipping carriers or circumstances beyond our reasonable control.

Customers are responsible for entering a complete and accurate shipping address. Arctic Raider is not responsible for delivery problems caused by an incorrect, incomplete, outdated, or undeliverable address provided by the customer.

Contact us promptly if you believe your package has been lost, damaged, or delivered incorrectly.

10. THIRTY-DAY RETURN POLICY

Eligible products may be returned within 30 days after delivery.

To be eligible for a standard return, the product must be:

• Unopened;

• Unused;

• Unaltered;

• In its original sealed condition;

• In its original packaging; and

• Accompanied by valid proof of purchase.

For health, hygiene, quality-control, and safety reasons, opened or used dietary supplements cannot be returned or refunded unless the product was damaged, defective, incorrect, or applicable law requires otherwise.

Requesting a return

Before sending a product back, email:

support@arcticraider.com

Include:

• Your full name;

• Your order number;

• The product you wish to return;

• The reason for the return; and

• Photographs where the product is damaged, defective, or incorrect.

We will provide return authorization and return instructions when your request is approved.

Do not send products to the company address or any other address without receiving return instructions from us. Unauthorized returns may be rejected or may not be processed.

Return shipping costs

For ordinary returns, including change-of-mind returns, the customer is responsible for all return shipping costs.

Original shipping charges are non-refundable except where:

• We sent the wrong product;

• The product arrived damaged or defective;

• We expressly agree otherwise; or

• Applicable law requires a refund of shipping charges.

We recommend using a trackable shipping method. Arctic Raider is not responsible for customer returns that are lost, delayed, or damaged before reaching the authorized return destination.

11. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If you receive a damaged, defective, or incorrect product, contact us as soon as reasonably possible at:

support@arcticraider.com

Include your order number and clear photographs showing:

• The product;

• The product label;

• The damage or defect;

• The shipping packaging; and

• The shipping label where relevant.

After reviewing the claim, we may provide, as appropriate:

• A replacement product at no additional cost;

• A prepaid return shipping label;

• A refund to the original payment method; or

• Another legally appropriate resolution.

Customers will not be required to pay return shipping costs for an approved return involving a product that was damaged, defective, or sent incorrectly.

We may require the affected product to be returned before issuing a refund or replacement.

12. REFUNDS

Returned products will be inspected after they are received.

If the return is approved, the refund will be issued to the original payment method used for the purchase.

The refund may include the price paid for the approved returned product, less any non-refundable shipping charges or return shipping costs where applicable.

After we issue a refund, your bank, card issuer, or payment provider may require additional time to display the refund in your account. Processing time is controlled by the financial institution and may vary.

We reserve the right to reduce or deny a refund where:

• The product was opened or used;

• The tamper-evident seal was broken;

• The product is incomplete or damaged after delivery;

• The return was requested more than 30 days after delivery;

• The product does not match the item purchased;

• The return was not authorized;

• There is evidence of fraud, abuse, or policy manipulation; or

• The return otherwise fails to comply with these Terms.

Nothing in this section limits any non-waivable rights available under applicable law.

13. REFUSED AND UNDELIVERABLE PACKAGES

If a package is returned because of an incorrect address, failed delivery attempt, customer refusal, or another reason not caused by Arctic Raider, we may deduct shipping, return shipping, carrier, or handling charges from any refund where permitted by law.

If a package is visibly damaged at delivery, photograph the package and contact us promptly.

Refusing a package does not automatically guarantee a refund. A refund can generally be processed only after the package has been returned to and received by the appropriate fulfillment location.

14. PRODUCTS NOT FOR RESALE OR EXPORT

Products purchased through the Site are intended for personal or household use.

You may not purchase products for unauthorized commercial resale, distribution, or export.

We reserve the right to limit quantities, reject orders, or cancel transactions that appear to involve unauthorized resale, redistribution, or export.

15. PRODUCT INFORMATION AND AVAILABILITY

We attempt to describe and display products accurately. However, packaging, labeling, colors, ingredient sourcing, design, and other product details may change.

Product images are illustrative and may differ slightly from the product received.

We do not warrant that every description, photograph, price, or other Site content is completely free of errors.

All products are subject to availability. We may discontinue, replace, reformulate, or limit products where permitted by law.

The product label and packaging received with the product should be reviewed before use.

16. PRIVACY

Our Privacy Policy governs how we collect, use, store, and disclose personal information associated with your use of the Site and your purchases.

The Privacy Policy is available through the Site at:

arcticraider.com

By using the Site or purchasing products, you acknowledge that you have had an opportunity to review the Privacy Policy.

17. DISCLAIMER OF WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SITE, ITS CONTENT, AND PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, EXCEPT FOR ANY EXPRESS WARRANTIES PROVIDED ON THE PRODUCT LABEL OR REQUIRED BY LAW.

ARCTIC RAIDER AND GENC OFISIM LLC DISCLAIM ALL WARRANTIES THAT MAY LEGALLY BE DISCLAIMED, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

• THE SITE WILL ALWAYS BE AVAILABLE, SECURE, OR ERROR-FREE;

• EVERY PRODUCT WILL BE APPROPRIATE FOR EVERY CUSTOMER;

• USE OF A PRODUCT WILL PRODUCE A PARTICULAR RESULT; OR

• PRODUCT INFORMATION WILL NEVER CONTAIN AN ERROR.

SOME STATES DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS. IN THOSE STATES, THESE DISCLAIMERS APPLY ONLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

NOTHING IN THESE TERMS EXCLUDES A WARRANTY OR CONSUMER RIGHT THAT CANNOT LEGALLY BE EXCLUDED.

18. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ARCTIC RAIDER, GENC OFISIM LLC, AND THEIR OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, SERVICE PROVIDERS, SUPPLIERS, FULFILLMENT PARTNERS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO:

• YOUR USE OF OR INABILITY TO USE THE SITE;

• YOUR PURCHASE OR USE OF A PRODUCT;

• SHIPPING OR DELIVERY DELAYS;

• LOSS OF DATA, PROFITS, REVENUE, BUSINESS, OR GOODWILL; OR

• UNAUTHORIZED ACCESS TO INFORMATION, EXCEPT WHERE CAUSED BY LIABILITY THAT CANNOT LEGALLY BE LIMITED.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING FROM A PARTICULAR ORDER OR PRODUCT WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE ORDER OR PRODUCT THAT GAVE RISE TO THE CLAIM.

These limitations apply regardless of the legal theory asserted, including contract, warranty, negligence, tort, strict liability, or otherwise.

Some jurisdictions do not permit certain liability limitations. Where a limitation is prohibited, it will apply only to the maximum extent allowed by law.

Nothing in these Terms limits liability for fraud, willful misconduct, personal injury caused by liability that cannot legally be limited, or any other liability that applicable law prohibits us from excluding.

19. FORCE MAJEURE

We will not be responsible for a failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control.

These circumstances may include natural disasters, fire, flood, severe weather, war, terrorism, civil unrest, epidemic, pandemic, labor disputes, carrier interruptions, transportation delays, supply shortages, government action, utility failures, telecommunications failures, cyber incidents, or fulfillment disruptions.

This provision does not affect obligations that cannot legally be excused.

20. INFORMAL DISPUTE RESOLUTION

Before beginning arbitration or a court proceeding, you and Arctic Raider agree to attempt to resolve the dispute informally.

A written notice of dispute should include:

1. Your full name and contact information;

2. The relevant order or account information;

3. A description of the dispute;

4. The facts supporting your position; and

5. The resolution you are requesting.

Notices to Arctic Raider may be sent to:

support@arcticraider.com

Or by mail to:

GENC OFISIM LLC
7901 4th St N, Ste 300
St. Petersburg, FL 33702
United States

The parties will attempt in good faith to resolve the dispute for at least 30 days after the notice is received before initiating arbitration, except where immediate action is legally necessary.

21. BINDING INDIVIDUAL ARBITRATION

Except for the excluded claims described below, you and GENC OFISIM LLC agree that any dispute, claim, or controversy arising out of or relating to:

• These Terms;

• A purchase;

• A subscription;

• A product;

• The Site;

• Advertising;

• Communications; or

• Your relationship with Arctic Raider

will be resolved through final and binding individual arbitration rather than through a lawsuit in court.

This arbitration agreement is governed by the Federal Arbitration Act.

Arbitration will be administered by the American Arbitration Association, referred to as the “AAA,” under its applicable Consumer Arbitration Rules in effect when the arbitration is filed.

The arbitrator may award the same individual remedies that would be available in court, subject to these Terms and applicable law.

The arbitration may be conducted through documents, telephone, video conference, or an in-person hearing, as permitted by the AAA rules and determined by the arbitrator.

Any in-person hearing will take place at a reasonably convenient location consistent with the AAA rules, unless the parties agree otherwise.

Filing fees, administrative fees, and arbitrator compensation will be allocated according to the applicable AAA rules and applicable law.

Excluded claims

The following claims are not required to be arbitrated:

• An individual claim properly filed in small claims court;

• A claim concerning infringement or misuse of intellectual property rights;

• A request for emergency injunctive relief where immediate court action is legally permitted; or

• A claim that applicable law expressly prohibits from being subject to arbitration.

22. CLASS ACTION AND JURY TRIAL WAIVER

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND GENC OFISIM LLC AGREE THAT EACH PARTY MAY BRING A CLAIM AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY.

NEITHER PARTY MAY PARTICIPATE AS A PLAINTIFF, CLAIMANT, OR CLASS MEMBER IN A CLASS ACTION, COLLECTIVE ACTION, CONSOLIDATED ACTION, REPRESENTATIVE ACTION, OR CLASS ARBITRATION.

YOU AND GENC OFISIM LLC ALSO WAIVE THE RIGHT TO A TRIAL BY JURY FOR CLAIMS SUBJECT TO THIS ARBITRATION AGREEMENT.

If applicable law prevents enforcement of this waiver for a particular claim or remedy, that claim or remedy will be handled as required by applicable law. All enforceable portions of the arbitration agreement will remain effective.

23. THIRTY-DAY ARBITRATION OPT-OUT

You may opt out of the binding arbitration and class action waiver provisions by sending an email within 30 days after the later of:

1. The date you first accepted a version of these Terms containing this arbitration agreement; or

2. The effective date of this version of the arbitration agreement.

Send the opt-out notice to:

support@arcticraider.com

Use the subject line:

ARBITRATION AND CLASS ACTION WAIVER OPT OUT

Your notice must include:

• Your full name;

• The email address associated with your order or account; and

• A clear statement that you wish to opt out of the arbitration agreement and class action waiver.

Opting out of arbitration will not affect the remaining provisions of these Terms or your ability to purchase products.

24. GOVERNING LAW AND COURT VENUE

These Terms and any dispute not required to be resolved through arbitration will be governed by the laws of the State of Florida, without regard to conflict-of-law principles, except where federal law applies or applicable consumer law requires otherwise.

Any court proceeding that is not subject to arbitration must be brought in a state or federal court with appropriate jurisdiction located in or serving Pinellas County, Florida, except where applicable law gives the consumer the right to bring the proceeding in another location.

You and GENC OFISIM LLC consent to the jurisdiction of those courts, subject to any non-waivable rights under applicable law.

25. ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations in connection with a merger, acquisition, corporate reorganization, sale of assets, financing transaction, or transfer of the Site or Arctic Raider business.

Any assignment will remain subject to applicable law.

26. NO WAIVER

Our failure or delay in enforcing a provision of these Terms does not waive our right to enforce that provision later.

A waiver will be effective only when provided in writing by an authorized representative of GENC OFISIM LLC.

27. SEVERABILITY

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permitted or severed where necessary.

The remaining provisions will continue in full force and effect.

28. NO THIRD-PARTY BENEFICIARIES

These Terms are intended solely for the benefit of you and GENC OFISIM LLC.

Except where expressly stated, no other person or entity has a right to enforce these Terms.

29. NOTICES

We may send notices to you using the email address supplied with your order or account, or by posting a notice on the Site.

You are responsible for maintaining an accurate and current email address.

Legal notices to us may be sent to:

GENC OFISIM LLC
7901 4th St N, Ste 300
St. Petersburg, FL 33702
United States

Email: support@arcticraider.com

30. ENTIRE AGREEMENT

These Terms, the Privacy Policy, the applicable Return Policy, the Subscription Policy, information displayed at checkout, and your order confirmation constitute the agreement between you and GENC OFISIM LLC concerning your purchase.

If there is a conflict between these Terms and a specific written offer displayed at checkout, the more specific checkout term will control for that transaction unless prohibited by law.

31. CONTACT US

Questions about these Terms, orders, subscriptions, cancellations, returns, or refunds may be sent to:

Arctic Raider / GENC OFISIM LLC

Email: support@arcticraider.com

Mailing address:

7901 4th St N, Ste 300
St. Petersburg, FL 33702
United States